"“SSI will deliver on their promises”, says Doug Flatt, Vice-President of Flatt Stationers Inc.
When evaluating software that will run your business, most business owners probably worry if the demos will translate successfully into their business operation. Even after evaluating software and going through demo after demo, you’re never exactly sure until the system is running your business.
We signed with SSI in September and went live on February 18, 2008. The one thing I’ve been most impressed with SSI is the fact that SSI will deliver on their promises. They were up front and honest about what their product will do and what it won’t do.
SSI is backed by an experienced implementation and support team. The team can effectively translate technical jargon into easy to understand concepts. I was initially concerned that they were located over 1,500 miles away, but it hasn’t been an issue. They are quick to respond and offer solutions.
I’ve been impressed with the flexibility of the back office system. Because the software is “flag” driven, a lot of changes that would have required programming changes for other software providers only required a change of a flag in the SSI system.
One of our business philosophies is to build long-term partnerships with like-minded companies. Honesty and dependability are two attributes that are key in developing those relationships. SSI has proven through the sales and implementation process that they share those same characteristics.
Every business is a little different and SSI has the software and people that can adjust to all the nuances of each office supply dealer. I would highly recommend any dealer who is evaluating software dealers to review the SSI system and see how it can work for you.
Doug Flatt, Vice-President, Flatt Stationers Inc.
"CONNORS BASICS urgently required an upgrade to their computer system in November of 2005. On recommendation from BASICS NATIONAL OFFICE we engaged SSI to convert our old system to the SSI Distribution System. In two and one half months they were able to convert our data, train our staff and effectively bring us live on the new software on February 1, 2006. Since that time it has been a pleasure dealing with their knowledgeable support staff as we continue to realize the full potential of the SSI system. We are pleased to recommend SSI to other Office Products dealers."
Jim Connors Jr, Owner, CONNORS BASICS
"At CHRISTIES OFFICE PLUS we find the people at SSI to be a great team to work with. They have a solid core product as well as add-on modules to meet all of your business needs for a fully integrated front end (e-commerce) and back end computer system. SSI is continually enhancing their product offerings, which makes for an even better, user-friendlier system. Some of this is because the team at SSI listens to their clients and their ever-changing needs. Their system, while fully integrated, is not complicated for our new staff to learn the basic features, which reduce learning time and allow our new staff to focus on the rest of their duties. We have been an SSI client for over 10 years and have enjoyed a great relationship, have seen many enhancements to the product; and look forward to the continued growth of a very stable, reliable product."
Lois Parr, Controller, Christies Office Plus