"KENTVALE MERCHANTS & PRO HARWARE has been a customer of SSI since 1991. Our computer system has been helping us manage our extremely varied inventory in our Country General Store, established in 1888. We started with just our main Pro Hardeare numbers in our computer system, but continue each year to add more and more. For each item, it's so helpful to see how many we've ordered in the past, how many we've sold and to whom.
Unlike so many of our suppliers who sometimes complain of their computers being down for hours or even days, we've had practically no downtime with this system. I hope for many more years of great service from SSI."
Colleen (Kent) Henderson, Owner, KENTVALE MERCHANTS LTD, Your Pro Hardware
"“SSI will deliver on their promises”, says Doug Flatt, Vice-President of Flatt Stationers Inc.
When evaluating software that will run your business, most business owners probably worry if the demos will translate successfully into their business operation. Even after evaluating software and going through demo after demo, you’re never exactly sure until the system is running your business.
We signed with SSI in September and went live on February 18, 2008. The one thing I’ve been most impressed with SSI is the fact that SSI will deliver on their promises. They were up front and honest about what their product will do and what it won’t do.
SSI is backed by an experienced implementation and support team. The team can effectively translate technical jargon into easy to understand concepts. I was initially concerned that they were located over 1,500 miles away, but it hasn’t been an issue. They are quick to respond and offer solutions.
I’ve been impressed with the flexibility of the back office system. Because the software is “flag” driven, a lot of changes that would have required programming changes for other software providers only required a change of a flag in the SSI system.
One of our business philosophies is to build long-term partnerships with like-minded companies. Honesty and dependability are two attributes that are key in developing those relationships. SSI has proven through the sales and implementation process that they share those same characteristics.
Every business is a little different and SSI has the software and people that can adjust to all the nuances of each office supply dealer. I would highly recommend any dealer who is evaluating software dealers to review the SSI system and see how it can work for you.
Doug Flatt, Vice-President, Flatt Stationers Inc.
"CONNORS BASICS urgently required an upgrade to their computer system in November of 2005. On recommendation from BASICS NATIONAL OFFICE we engaged SSI to convert our old system to the SSI Distribution System. In two and one half months they were able to convert our data, train our staff and effectively bring us live on the new software on February 1, 2006. Since that time it has been a pleasure dealing with their knowledgeable support staff as we continue to realize the full potential of the SSI system. We are pleased to recommend SSI to other Office Products dealers."
Jim Connors Jr, Owner, CONNORS BASICS